5th Element Media LLC (“5th Element,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website 5them.com (the “Site”) or engage with our services.

By using our Site, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Site.

1. Information We Collect

We collect two categories of information:

Information You Provide to Us

Contact information (name, email, phone, company) when you fill out a form, request an audit, or contact us.
Business information (franchise brand, location details, marketing data) when you engage our services or book a consultation.
Communications including emails, messages, and call recordings you send to us.

Information Collected Automatically

Device and usage data such as IP address, browser type, pages visited, time on site, referring URLs.
Cookies and tracking pixels including Meta Pixel, Google Analytics, and similar technologies to understand how visitors use our Site.

2. How We Use Your Information

We use collected information to:

Provide, operate, and improve our services
Respond to inquiries, schedule audits, and deliver requested information
Send marketing communications (you can unsubscribe at any time)
Analyze Site usage and optimize our marketing
Comply with legal obligations and protect our rights

3. How We Share Your Information

We do not sell your personal information. We may share information with:

Service providers (CRM, email platforms, analytics tools, payment processors) who help us operate our business
Advertising partners such as Meta and Google for attribution and audience-building purposes
Legal authorities when required by law or to protect our rights
Business transfers in connection with a merger, acquisition, or asset sale

4. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to improve your experience and measure our marketing. You can disable cookies through your browser settings, but some Site features may not function properly.

We specifically use the Meta Pixel and Google Analytics to track conversions and optimize ad performance. You can opt out of Meta’s interest-based advertising via your Facebook ad preferences and Google Analytics via the Google Analytics Opt-Out Browser Add-on.

5. Your Rights and Choices

Depending on where you live, you may have the right to:

Access, correct, or delete your personal information
Opt out of marketing communications
Opt out of the sale or sharing of your personal information (we do not sell data)
Withdraw consent where processing is based on consent

To exercise these rights, email us at info@5them.com.

6. California Residents

California residents have specific rights under the California Consumer Privacy Act (CCPA) and CPRA, including the right to know what personal information we collect, the right to delete, and the right to opt out of certain data uses. Contact us at info@5them.com to exercise these rights.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

9. Children’s Privacy

Our Site is not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date. Your continued use of the Site constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

5th Element Media LLC

Murrieta, California, USA

Email: info@5them.com

Phone: (951) 618-1304

Disclaimer: This privacy policy is a template and should be reviewed by qualified legal counsel before publication to ensure compliance with applicable laws in your jurisdiction.